Frequently Asked Questions
1. Does Ariel Home Arts have retail locations?
2. What payment options do you accept?
3. Where do you ship and where don’t you?
4. How is the shipping calculated?
5. Is sales tax applied to orders?
6. Do you have a minimum order requirement?
7. How do I check I’m on a secure page when paying?
8. Can I cancel an order after placing it?
9. How can I change my contact information?
10. When is a gift certificate sent?
11. What is your exchange policy?
12. What is your return policy?
 
1. Does Ariel Home Arts have retail locations?
No, items from the Ariel Home Arts store can only be ordered from our website.
 
2. What payment options do you accept?
We accept Visa, MasterCard, American Express, Discover cards, eChecks, and PayPal. In addition, you may use your credit card via the PayPal option rather than through our site, if you prefer. 
 
3. Where do you ship and where don’t you?
Ariel Home Arts ships to the 48 contiguous United States. We regret that we do not ship to Alaska, Hawaii, Puerto Rico, U.S. Protectorates and Territories, APO/FPO addresses, or other countries at this time, regardless of circumstances. It is not a matter of cost but of processing. Also, we often use UPS as a carrier, and UPS does not ship to PO Box addresses. That means that we, too, cannot accept PO Boxes.
 
4. How is the shipping calculated?
For most items, shipping is calculated by product weight and zip code. To avoid overcharging for shipping (which often is a deliberate practice among other online stores), we employ an advanced shipping system that calculates the cost of shipping as close as possible, based on the location of the item(s) being shipped and their destination, using genuine UPS rates (although due to logistics, carriers may vary). Some oversize pieces cannot be shipped using a normal method and must be delivered with special care. In the interests of efficient processing and to keep related costs down, these items have been allotted a set amount for delivery. Please note that shipping and handling charges are not refundable. For returns, the customer is responsible for returning merchandise via an insured and prepaid shipper, such as UPS or FedEx. In addition to shipping and handling charges, a $25.00 refusal fee will apply to all items that were ordered and are not accepted by the customer upon delivery (unless arriving damaged).
 
5. Is sales tax applied to orders?
Ariel Home Arts automatically charges and withholds the applicable sales tax for orders delivered within New York State. Customers at addresses in other states will not be charged sales tax, but are solely responsible for all sales tax and any other tax on their orders.
 
6. Do you have a minimum order requirement?
No, all orders are gladly accepted.
 
7. How do I check I’m on a secure page when paying?
To make sure you are accessing our secure server before submitting sensitive data, check the lower left-hand corner of your browser. If you see an unbroken key or a closed lock icon, then SSL is active. Also, you can check the URL or web address line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." Please note that your computer must be SSL-enabled to securely transfer credit card information. Some browser versions and some firewalls do not permit communication through secure servers. If you cannot access the secure server, feel free to place your order with us by phone at 866.663.8780.
 
8. Can I cancel an order after placing it?
Yes, provided your order has not yet been packed or shipped. To cancel, find your order number from your order confirmation email, and include it in an email to us at help@arielhomearts.com, or contact us at 866.663.8780. We will then update you on the status.
 
9. How can I change my contact information?
You can change your contact information easily. First, go to "my account" at the top of the screen and sign into your account. Then, return to "my account" and click on "new user" and update any personal information you want via the Registration page. Check the box for "Save changes to my account" located at the bottom of the Billing Address area, and click "Submit."      
 
10. When is a gift certificate sent?
Once we verify payment in full, gift certificates are usually sent within 1 business day via email. The giver of the certificate will receive confirmation via email at the same time. 
 
11. What is your exchange policy?
(For returns, see Question 12. What is your return policy?)
Ariel Home Arts cares that your order reaches you in perfect condition. All of our products are guaranteed. If your order should arrive damaged in any way, we will gladly provide a merchandise exchange, if reported within 5 days of delivery. Please make sure to inspect your order carefully at arrival time before signing that the item is accepted by you. If there is clearly a problem with the item, please make mention of it to the carrier at that time. This is necessary so that there is a record of the item’s condition upon delivery. Please note that certain items do vary in characteristics such as color tone, and may not qualify for exchanges. Please read the item descriptions carefully before ordering. To inquire about our exchange policy for a particular item prior to purchase, please email us at help@arielhomearts.com or phone us at 866.663.8780.  
Before returning any merchandise, please email us at help@arielhomearts.com or phone us at 866.663.8780 for assistance. You will need to be given the correct return address and authorization number before proceeding. The authorization number must be written clearly and boldly on the return package. The customer is responsible for returning merchandise and any accompanying materials in the original, unaltered packaging. Items must be complete (including original manufacturer tags if applicable) and in new and unused condition when returned. All returns will be inspected prior to credit being issued. Please allow 2 - 4 weeks for the credit to be issued.
Include your original invoice with your return. If you do not have your original invoice, please send a letter with your merchandise that includes the following:
Name
Address
Phone Number
Order Number
Item Description/Name
Reason for Return
Returned items not fulfilling all of the above conditions are not accepted.
 
12. What is your return policy?
(For exchanges, see Question 11. What is your exchange policy?)
Ariel Home Arts is proud of the products we offer and want you to be very happy with your purchase. Depending on the situation and supplier’s policy, most items can be returned, provided the return is made within 30 days of delivery. Shipping and handling charges are not refundable. The customer is responsible for returning merchandise and any accompanying materials in the original, unaltered packaging via an insured and prepaid shipper, such as UPS or FedEx. In certain cases, there may be a restocking fee. Items must be complete (including original manufacturer tags if applicable) and in new, unused, and undamaged condition when returned. All returns will be inspected prior to credit being issued. Please allow 2 - 4 weeks for the credit to be issued. Customized or personalized orders are not returnable. To avoid unnecessary returns, please read the item descriptions carefully before ordering. To inquire about our return policy for a particular item prior to purchase, please email us at help@arielhomearts.com or phone us at 866.663.8780.
Before returning any merchandise, please email us at help@arielhomearts.com or phone us at 866.663.8780 for assistance. You will need to be given the correct return address and authorization number before proceeding. The authorization number must be written clearly and boldly on the return package.
Include your original invoice with your return. If you do not have your original invoice, please send a letter with your merchandise that includes the following:
Name
Address
Phone Number
Order Number
Item Description/Name
Reason for Return
Returned items not fulfilling all of the above conditions are not accepted.